Terms of service

WORK‑SELF Terms & Conditions

Last Updated: May 22, 2026

These Terms & Conditions ("Terms") constitute a legally binding agreement between WORK-SELF Ltd, a company registered in England and Wales ("WORK-SELF", "we", "us", or "our"), and any individual or entity accessing or using our Services ("you" or "User"). These Terms apply to all categories of users, including individual consumers ("Consumers") and business customers ("Enterprise Customers" or "Clients") who access our platform, products, and services under an enterprise or business-to-business arrangement.

By accessing or using our Services in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using our Services on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must immediately discontinue your use of the Services.


1. Definitions

In these Terms, the following definitions apply:

  • "Services" means all websites, web applications, mobile applications, AI-powered tools, coaching platforms, APIs, physical products, and any other products or services operated or offered by WORK-SELF, including the WORK-SELF platform, Maya AI Career Companion, Career Audit, Blueprint, and SELFWARE products.

  • "Platform" means the WORK-SELF digital platform accessible at www.work-self.com and associated subdomains and applications.

  • "Enterprise Services" means the B2B SaaS offerings, API access, workforce intelligence tools, Workforce Reinvention Assessments, and related professional services provided to Enterprise Customers under an Order Form or Enterprise Subscription Agreement.

  • "Enterprise Customer" means a business, organisation, government body, or other legal entity that has entered into a commercial agreement with WORK-SELF for the Enterprise Services.

  • "Order Form" means a written or electronic order form, statement of work, or similar document executed by WORK-SELF and an Enterprise Customer that sets out the scope, pricing, and terms of Enterprise Services.

  • "Authorised Users" means employees, contractors, or other individuals authorised by an Enterprise Customer to access the Platform under its Enterprise subscription.

  • "Consumer" means an individual accessing the Services for personal, non-commercial purposes.

  • "Subscription" means a paid or free-tier recurring access arrangement to the Platform or any feature thereof.

  • "Customer Data" means all data, content, and information submitted, uploaded, or generated by an Enterprise Customer or its Authorised Users through the Services.

  • "WORK-SELF IP" means all intellectual property owned or licensed by WORK-SELF, including but not limited to software, algorithms, AI models, content, trade marks, and patents.

  • "Documentation" means technical and user documentation provided by WORK-SELF in relation to the Services.

  • "DPA" means the Data Processing Agreement incorporated into or appended to an Enterprise Customer's agreement with WORK-SELF.

  • "Fees" means any amounts payable by you to WORK-SELF in exchange for access to the Services.

  • "Force Majeure Event" means any event beyond the reasonable control of a party, including acts of God, pandemic, war, cyber-attack by third parties, governmental action, or failure of third-party infrastructure.


2. Eligibility

You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that:

  • you have the legal capacity to enter into a binding agreement;

  • you are not located in a jurisdiction that prohibits access to these Services; and

  • if you are accessing the Services on behalf of a legal entity, you have been duly authorised to do so.

WORK-SELF reserves the right to verify eligibility and to refuse access to any person who does not satisfy these requirements.


3. Account Registration & Security

To access certain features of the Services, you must register for an account. You agree to:

  • provide accurate, current, and complete registration information;

  • maintain and promptly update your registration information;

  • maintain the security of your account credentials and not share them with any third party;

  • notify us immediately at support@work-self.com of any suspected unauthorised access to your account; and

  • accept responsibility for all activities occurring under your account.

Enterprise Customers are additionally responsible for ensuring that all Authorised Users comply with these Terms and any enterprise-specific usage policies communicated by WORK-SELF.


4. Description of Services

4.1 Consumer Services

WORK-SELF offers individual users access to AI-powered career intelligence tools, including the Career Audit, Maya AI Career Companion, personalised career path recommendations, goal-setting and ritual frameworks, digital coaching content, and (where applicable) access to a network of human career coaches. Consumer Services are available on a freemium, subscription, or one-time purchase basis as set out at checkout or in the applicable subscription plan.

4.2 Enterprise Services

WORK-SELF provides Enterprise Customers with workforce intelligence solutions, including but not limited to:

  • Workforce Reinvention Assessments and AI-powered talent intelligence reporting;

  • Maya AI Workforce Transition Agent, deployable at the organisation level;

  • API access and integrations with third-party HRIS, LMS, and talent platforms;

  • CHRO-level analytics dashboards and workforce data visualisation;

  • White-label or co-branded deployment options (subject to separate agreement);

  • Professional services including implementation support, customisation, and training; and

  • Enterprise-grade data security, SSO, and role-based access controls.

Enterprise Services are subject to a separate Order Form or Enterprise Subscription Agreement. In the event of any conflict between these Terms and an Order Form, the Order Form shall prevail with respect to the specific Enterprise Customer relationship.

4.3 Physical Products

WORK-SELF offers physical products, including the WORK-SELF Ritual Kit, subject to the eCommerce provisions in Section 8 below.

4.4 Coaching Services

The Platform facilitates connections between users and independent career coaches. WORK-SELF does not employ coaches and is not liable for the advice, output, or conduct of any coach accessed via the Platform. Coaching engagements are subject to the coach's own terms and WORK-SELF's coach marketplace terms.


5. Enterprise Subscriptions & Order Forms

5.1 Order Forms

Enterprise Services are activated pursuant to an Order Form that specifies: the number of Authorised User seats or employee licences; the scope of features and modules licensed; the subscription term; the Fee schedule; any service level commitments; and any applicable customisation or professional services scope.

5.2 Authorised Users & Seat Licences

Enterprise Customers may not: (i) allow access to the Platform by more users than the number of Authorised User seats purchased; (ii) share credentials across users; or (iii) resell or sublicence access to any third party without prior written consent from WORK-SELF. Exceeding licensed seat counts shall entitle WORK-SELF to invoice for the additional usage at the then-current list price.

5.3 Subscription Term & Renewal

Enterprise subscriptions commence on the start date specified in the Order Form and continue for the initial term stated therein. Unless either party provides written notice of non-renewal at least 60 days prior to the end of the then-current term, the subscription shall automatically renew for successive periods equal to the initial term at WORK-SELF's then-current pricing, subject to any pricing cap agreed in the Order Form.

5.4 Fee Increases

WORK-SELF reserves the right to adjust pricing for renewal terms upon no less than 90 days' written notice to the Enterprise Customer prior to renewal.


6. Fees, Payment & Taxes

6.1 Consumer Subscriptions

Consumer subscription Fees are as displayed at the point of purchase. Subscriptions auto-renew at the end of each billing cycle unless cancelled prior to the renewal date. All Fees are stated inclusive of applicable UK VAT. Payments are processed by third-party payment processors (currently Stripe, Inc.); by subscribing, you agree to Stripe's applicable terms and privacy policy.

6.2 Enterprise Fees

Enterprise Fees are as set out in the applicable Order Form. Unless otherwise agreed:

  • Annual subscriptions are invoiced in advance of each subscription year;

  • Invoices are due within 30 days of the invoice date;

  • Late payments accrue interest at 4% above the Bank of England base rate per annum, compounded monthly, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998; and

  • WORK-SELF reserves the right to suspend access to the Enterprise Services upon 10 days' written notice of overdue amounts, without liability to the Enterprise Customer.

6.3 Taxes

All Fees are exclusive of applicable taxes unless expressly stated otherwise. Enterprise Customers are responsible for all applicable taxes, levies, and duties (excluding taxes on WORK-SELF's net income). If an Enterprise Customer is required to withhold any taxes, the Fees shall be grossed up so that WORK-SELF receives the full contracted amount.

6.4 Disputed Invoices

Enterprise Customers must notify WORK-SELF in writing of any disputed invoice amounts within 15 days of the invoice date. Undisputed amounts remain due and payable on the original payment terms.


7. Acceptable Use Policy

You agree not to use the Services to:

  • violate any applicable law, regulation, or third-party rights;

  • upload or transmit content that is unlawful, defamatory, discriminatory, or harmful;

  • reverse-engineer, decompile, or attempt to extract source code or underlying algorithms from the Platform;

  • use automated means (bots, scrapers, crawlers) to access the Services without express written permission;

  • circumvent any technical access controls or licence restrictions;

  • use the Services to train, develop, or benchmark any competing AI or machine learning product;

  • use the Services to process personal data of individuals without appropriate legal basis, including without a valid Data Processing Agreement where required;

  • interfere with, disable, or disrupt the integrity or performance of the Platform or any third-party systems connected to it;

  • use the Services in a manner that could damage WORK-SELF's reputation or the safety of other users; or

  • sublicence, resell, or commercially exploit the Services without prior written authorisation from WORK-SELF.

WORK-SELF reserves the right to investigate and take appropriate action for any violation of this policy, including suspension or termination of access.


8. eCommerce – Physical Products (Ritual Kits)

8.1 Product Availability & Descriptions

We endeavour to maintain accurate product descriptions and pricing. WORK-SELF reserves the right to correct errors, update descriptions, and modify or discontinue products at any time without liability. Availability of physical products is not guaranteed.

8.2 Pricing & Taxes

All physical product prices are listed in GBP and include applicable UK VAT unless otherwise stated. Shipping costs and any applicable international duties or import taxes are calculated at checkout and are the responsibility of the purchaser.

8.3 Order Fulfilment & Shipping

Orders are typically fulfilled within 5-7 business days. We ship domestically within the UK and internationally to selected countries. Tracking information will be provided upon dispatch. WORK-SELF accepts no liability for delays attributable to customs, postal services, or other circumstances beyond our reasonable control.

8.4 Returns & Exchanges

You may request a return within 14 days of receipt of your Ritual Kit, provided the product is unused, unopened, and in its original packaging. To initiate a return, please email orders@work-self.com with your order number and reason for return. Refunds will be processed within 14 days of receipt of the returned goods in satisfactory condition. Return shipping costs are the responsibility of the customer, except where the product is defective or incorrect.

8.5 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at orders@work-self.com within 7 days of receipt, including clear photographic evidence and your order reference number. We will arrange a replacement or full refund at our discretion.


9. AI-Powered Services & Limitations

9.1 Nature of AI Outputs

The Services incorporate generative AI, machine learning models, and algorithmic tools designed to provide career intelligence, workforce analytics, and personal development guidance. You acknowledge that:

  • AI outputs are probabilistic and may not always be accurate, complete, or appropriate for your specific circumstances;

  • the Services do not constitute medical, legal, psychological, financial, or professional advice;

  • career recommendations, audit results, and AI-generated insights are tools for consideration, not guarantees of any career outcome; and

  • human judgment should always be applied before acting on any AI-generated output.

9.2 Enterprise AI Outputs & Workforce Data

Enterprise Customers accessing workforce intelligence outputs, including Workforce Reinvention Assessments and talent analytics, acknowledge that such outputs are intended to support, not replace, human decision-making in employment and organisational contexts. Enterprise Customers are solely responsible for ensuring that any use of AI-generated workforce data complies with applicable employment law, equality legislation, and relevant regulatory frameworks, including the Equality Act 2010 and any applicable AI regulation.

9.3 No Medical or Mental Health Service

The Services are not a regulated mental health or medical service. If a user is experiencing a mental health crisis, they should seek appropriate professional support. WORK-SELF is not liable for any mental health outcomes related to use of the Services.

9.4 Biometric Data

Where the Platform processes biometric or physiological data as part of its features (including voice tonality or other biometric indicators), such processing is carried out strictly in accordance with WORK-SELF's Privacy Policy and applicable data protection law, including where applicable the explicit consent requirements of UK GDPR Article 9.


10. Intellectual Property

10.1 WORK-SELF IP

All right, title, and interest in and to the Services, Platform, WORK-SELF IP (including the Maya AI system, Career Audit methodology, identity graph, SELFWARE brand, and associated patents, trade marks, and trade secrets) are and shall remain the exclusive property of WORK-SELF or its licensors. Nothing in these Terms transfers any ownership of WORK-SELF IP to you.

10.2 Licence to Use

Subject to your compliance with these Terms and payment of applicable Fees, WORK-SELF grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Services for the purposes set out herein during the applicable subscription or access period.

10.3 Enterprise API Licence

Where an Order Form grants API access, WORK-SELF grants the Enterprise Customer a limited, non-exclusive licence to access and use the API solely for the purposes of integrating the Services with the Customer's internal systems and for the benefit of the Customer's Authorised Users, subject to any API usage limits specified in the Order Form or API Documentation.

10.4 Customer Data Licence

The Enterprise Customer retains all right, title, and interest in Customer Data. The Enterprise Customer grants WORK-SELF a limited, non-exclusive, royalty-free licence to process Customer Data solely as necessary to provide the Services and as described in the applicable DPA. WORK-SELF will not use Customer Data to train AI models that are made available to third parties without the Enterprise Customer's prior written consent.

10.5 Feedback

If you submit suggestions, ideas, or feedback about the Services ("Feedback"), you grant WORK-SELF a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate such Feedback into its products and services without restriction or compensation to you.

10.6 Restrictions

You may not: (i) copy, modify, or create derivative works of the Services or WORK-SELF IP; (ii) reverse-engineer or attempt to extract source code; (iii) remove or obscure any proprietary notices; or (iv) use WORK-SELF trade marks without express written permission.


11. Data Protection & Privacy

11.1 Privacy Policy

WORK-SELF processes personal data in accordance with its Privacy Policy (available at www.work-self.com/privacy), which is incorporated into these Terms by reference. By using the Services, you confirm that you have read and understood the Privacy Policy.

11.2 Enterprise Data Processing

Where WORK-SELF processes personal data on behalf of an Enterprise Customer (including personal data of the Customer's employees or end users), WORK-SELF does so as a data processor and the Enterprise Customer as data controller, subject to the terms of a Data Processing Agreement (DPA) executed between the parties. Enterprise Customers must ensure they have a lawful basis to share personal data with WORK-SELF and that any necessary employee notices have been provided. A standard DPA is available upon request from legal@work-self.com.

11.3 UK GDPR Compliance

WORK-SELF operates in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Enterprise Customers and Consumers have data subject rights including rights of access, rectification, erasure, restriction, objection, and portability, exercisable through the mechanisms described in the Privacy Policy.

11.4 International Transfers

Where personal data is transferred outside the UK or European Economic Area, WORK-SELF implements appropriate safeguards including Standard Contractual Clauses (SCCs) or equivalent transfer mechanisms as required by applicable law.

11.5 Anonymised & Aggregated Data

WORK-SELF may use anonymised and aggregated usage data derived from the Services (which does not identify any individual or Enterprise Customer) for product improvement, research, benchmarking, and commercial purposes. This right survives termination of your agreement with WORK-SELF.


12. Confidentiality

12.1 Obligations

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure ("Confidential Information"). Each party agrees to: (i) use Confidential Information only for the purposes of these Terms; (ii) not disclose Confidential Information to any third party without prior written consent; and (iii) apply at least the same degree of protection as it applies to its own confidential information of similar sensitivity.

12.2 Exclusions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no act of the receiving party; (b) was in the receiving party's lawful possession prior to disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the receiving party gives reasonable prior notice to enable the disclosing party to seek a protective order.

12.3 Duration

Confidentiality obligations shall survive termination or expiry of these Terms for a period of three (3) years, except with respect to trade secrets, which shall be protected indefinitely.


13. Service Levels & Support

13.1 Consumer Support

WORK-SELF provides support to Consumer users via email at support@work-self.com. We aim to respond to support enquiries within 3 business days. No uptime guarantees are provided to Consumer users.

13.2 Enterprise Service Levels

Enterprise Customers with an active Order Form are entitled to service level commitments as specified in the applicable Order Form or Service Level Agreement (SLA). Where no specific SLA has been agreed, WORK-SELF will use commercially reasonable efforts to maintain Platform availability of 99.5% per calendar month (excluding scheduled maintenance windows and Force Majeure Events). Enterprise support is provided via a dedicated support channel with response time targets set out in the Order Form.

13.3 Scheduled Maintenance

WORK-SELF will use reasonable efforts to provide advance notice of scheduled maintenance that may affect Service availability. Emergency maintenance may be carried out without prior notice where necessary to maintain security or stability.

13.4 Remedies for Downtime

Where agreed in an Order Form, service credits may be available for failure to meet SLA commitments. Service credits are the Enterprise Customer's sole and exclusive remedy for SLA failures and shall not exceed the monthly Fee attributable to the affected month.


14. Professional Services

Where WORK-SELF provides professional services (including implementation, customisation, training, or consulting) under an Order Form or Statement of Work (SOW), the following terms apply:

  • Professional services are provided on a time-and-materials or fixed-fee basis as agreed in the SOW;

  • The Enterprise Customer is responsible for providing timely access to relevant personnel, systems, and information required for delivery;

  • All deliverables produced under a SOW are subject to the IP provisions in Section 10, unless otherwise agreed in writing;

  • Delays caused by the Enterprise Customer's failure to cooperate will not be treated as a failure by WORK-SELF; and

  • Professional services fees are non-refundable once work has commenced, except in the case of material breach by WORK-SELF.


15. Third-Party Integrations & APIs

The Services may integrate with or rely upon third-party platforms, APIs, and services (including but not limited to Stripe, Supabase, OpenAI, and HRIS platforms). WORK-SELF is not responsible for the availability, accuracy, or performance of third-party services. Your use of third-party services is subject to their respective terms and privacy policies. WORK-SELF shall not be liable for any loss or damage arising from the failure, modification, or discontinuation of any third-party service or API.


16. Subscriptions, Cancellation & Refunds

16.1 Consumer Subscriptions

Consumer subscriptions auto-renew at the end of each billing period. You may cancel at any time via your account dashboard or by contacting support@work-self.com. Upon cancellation, access continues until the end of the paid billing period. No refunds are issued for unused portions of a billing period, except where required by law. A 7-day free trial, where offered, converts automatically to a paid subscription at the end of the trial period unless cancelled beforehand.

16.2 Enterprise Subscriptions

Enterprise subscriptions may be terminated in accordance with the applicable Order Form or these Terms. Where no specific termination provision applies:

  • either party may terminate for material breach upon 30 days' written notice, provided the breach is not remedied within the notice period; and

  • WORK-SELF may terminate immediately upon written notice in the event of the Enterprise Customer's insolvency, winding-up, or appointment of an administrator or liquidator.

Fees paid in advance are non-refundable upon termination for convenience by the Enterprise Customer. Fees paid in advance for periods following termination for WORK-SELF's material breach shall be refunded on a pro-rated basis.

16.3 Digital Products

One-time purchase digital products and coaching sessions are non-refundable unless otherwise expressly stated at the time of purchase or required by applicable consumer law.


17. Warranties & Representations

17.1 WORK-SELF Warranties

WORK-SELF warrants that: (i) the Services will perform materially in accordance with the Documentation during the applicable subscription term; (ii) WORK-SELF will implement reasonable security measures to protect Customer Data; and (iii) WORK-SELF has the right to grant the licences set out in these Terms.

17.2 Disclaimer of Warranties

Except as expressly stated in these Terms, the Services are provided on an "as is" and "as available" basis. WORK-SELF expressly disclaims all warranties, whether express, implied, or statutory, including but not limited to: implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that use of the Services will be uninterrupted, error-free, or secure. No advice or information obtained from WORK-SELF shall create any warranty not expressly stated in these Terms.

17.3 Consumer Rights

Nothing in these Terms limits or excludes any statutory rights that consumers may have under applicable law, including the Consumer Rights Act 2015, which cannot be excluded by contract.


18. Indemnification

18.1 Enterprise Customer Indemnity

Enterprise Customers agree to indemnify, defend, and hold harmless WORK-SELF, its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (i) the Enterprise Customer's or its Authorised Users' breach of these Terms; (ii) the Enterprise Customer's use of the Services in violation of applicable law; (iii) Customer Data infringing or allegedly infringing any third-party intellectual property rights; or (iv) the Enterprise Customer's employment decisions or HR actions based on AI outputs from the Services.

18.2 WORK-SELF Indemnity

WORK-SELF agrees to indemnify, defend, and hold harmless Enterprise Customers from third-party claims alleging that the Services, as provided by WORK-SELF, infringe any UK or EU intellectual property right, provided that the Enterprise Customer: (i) promptly notifies WORK-SELF of the claim; (ii) grants WORK-SELF sole control of the defence; and (iii) provides reasonable cooperation. WORK-SELF's indemnity obligations do not apply to infringement arising from Customer modifications, Customer Data, or use of the Services in combination with third-party products not approved by WORK-SELF.


19. Limitation of Liability

19.1 Cap on Liability

To the maximum extent permitted by applicable law, WORK-SELF's total aggregate liability to any user (whether in contract, tort, including negligence, breach of statutory duty, or otherwise) arising out of or in connection with these Terms or the Services shall not exceed: (i) for Consumer users: the total Fees paid by the user in the 12 months preceding the claim; and (ii) for Enterprise Customers: the total Fees paid by the Enterprise Customer in the 12 months preceding the claim, or GBP 100,000, whichever is lower, unless a higher cap is expressly agreed in the applicable Order Form.

19.2 Exclusion of Consequential Loss

In no event shall WORK-SELF be liable for any: (i) loss of profits; (ii) loss of revenue; (iii) loss of business; (iv) loss of data; (v) loss of anticipated savings; (vi) loss of goodwill; or (vii) any indirect, consequential, special, or punitive damages, even if WORK-SELF has been advised of the possibility of such damages.

19.3 Exceptions

Nothing in these Terms limits or excludes WORK-SELF's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be limited or excluded by law.


20. Security

WORK-SELF implements industry-standard technical and organisational measures to protect the Platform and Customer Data against unauthorised access, disclosure, alteration, and destruction. Enterprise Customers are responsible for: (i) maintaining the security of Authorised User credentials; (ii) implementing appropriate access controls within their organisation; and (iii) notifying WORK-SELF promptly of any known or suspected security breach involving their account. In the event of a personal data breach affecting Enterprise Customer data, WORK-SELF will notify the Enterprise Customer without undue delay and in accordance with its obligations under UK GDPR and the applicable DPA.


21. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms to the extent caused by a Force Majeure Event, provided that the affected party: (i) notifies the other party as soon as reasonably practicable; (ii) uses reasonable efforts to mitigate the impact; and (iii) resumes performance as soon as the Force Majeure Event ceases. If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate the affected services upon written notice without liability, subject to a pro-rated refund of prepaid Fees for undelivered services.


22. Audit Rights

WORK-SELF reserves the right, upon reasonable written notice (and no more than once per calendar year absent cause), to audit an Enterprise Customer's use of the Services to verify compliance with the licences granted under these Terms and any applicable Order Form. Any such audit shall be conducted during normal business hours and shall not unreasonably disrupt the Enterprise Customer's operations. If an audit reveals underpayment or unlicensed usage, the Enterprise Customer shall pay the shortfall within 30 days of notification.


23. Termination & Effect of Termination

23.1 Termination by User

You may terminate your account or subscription at any time in accordance with Section 16.

23.2 Termination by WORK-SELF

WORK-SELF may suspend or terminate your access to the Services immediately upon written notice if: (i) you breach these Terms and fail to remedy the breach within 10 days of notification; (ii) you are subject to insolvency proceedings; (iii) we are required to do so by law or regulation; or (iv) your use of the Services poses a security risk or legal risk to WORK-SELF or other users.

23.3 Effect of Termination

Upon termination: (i) all licences granted under these Terms will immediately cease; (ii) you must promptly cease all use of the Services; and (iii) each party shall return or destroy the other party's Confidential Information, subject to any legal retention requirements. Enterprise Customers may request an export of Customer Data within 30 days of termination, after which WORK-SELF shall have no obligation to retain Customer Data. Anonymised or aggregated data derived from Customer Data may be retained by WORK-SELF in perpetuity.

23.4 Survival

Sections 10 (Intellectual Property), 11 (Data Protection), 12 (Confidentiality), 18 (Indemnification), 19 (Limitation of Liability), 23.3, and 24 (Governing Law) shall survive termination or expiry of these Terms.


24. Governing Law & Dispute Resolution

24.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

24.2 Jurisdiction

Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales, except that nothing in this clause shall limit WORK-SELF's right to bring proceedings in any other court of competent jurisdiction.

24.3 Consumer Alternative Dispute Resolution

UK consumers have the right to refer unresolved disputes to the relevant alternative dispute resolution (ADR) provider. Information on ADR schemes is available from the UK's Chartered Trading Standards Institute. Nothing in these Terms affects UK consumers' statutory rights.

24.4 Informal Resolution

Prior to initiating formal dispute proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days following written notification of the dispute.


25. Changes to These Terms

WORK-SELF reserves the right to update or modify these Terms at any time. For Consumer users, updated Terms will be effective upon posting to www.work-self.com with a revised "Last Updated" date. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

For Enterprise Customers, material changes to these Terms shall be notified in writing no less than 30 days in advance. If the Enterprise Customer objects to a material change, it may terminate the affected Services by written notice within 30 days of notification, with a pro-rated refund of prepaid Fees for the unexpired period.


26. General Provisions

26.1 Entire Agreement

These Terms (together with any applicable Order Form, DPA, and Privacy Policy) constitute the entire agreement between the parties relating to the Services and supersede all prior agreements, representations, and understandings. In the event of any conflict between these Terms and an Order Form, the Order Form prevails with respect to the specific Enterprise Customer relationship.

26.2 Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified, without affecting the remaining provisions.

26.3 Waiver

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. A waiver must be in writing to be effective.

26.4 Assignment

Enterprise Customers may not assign or transfer these Terms or any rights hereunder without WORK-SELF's prior written consent. WORK-SELF may assign these Terms without consent in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee assumes all obligations hereunder.

26.5 Notices

Legal notices to WORK-SELF must be sent to legal@work-self.com or to WORK-SELF Ltd at its registered office address. Notices are deemed effective upon receipt.

26.6 No Agency

Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between the parties.

26.7 Export Compliance

You agree to comply with all applicable export laws and regulations. You represent that you are not located in, or a national or resident of, any country subject to applicable trade sanctions or export restrictions.

26.8 Accessibility

WORK-SELF is committed to making the Services accessible to users with disabilities. If you experience any accessibility barrier, please contact support@work-self.com.


27. Contact Information

For general enquiries and support:

  • Email: support@work-self.com

  • Orders & returns: orders@work-self.com

  • Legal & data protection: legal@work-self.com

  • Enterprise sales: enterprise@work-self.com

  • Website: www.work-self.com