Shipping policy

WORK-SELF Shipping & Delivery Policy

Last updated: May 22, 2026
Applies to: Annual Membership, Physical Ritual Kits, Enterprise Bulk Orders, & Restock Items

 

1. Overview

WORK-SELF Ltd ("WORK-SELF", "we", "us", or "our") ships physical products worldwide from the United Kingdom. This Shipping & Delivery Policy ("Policy") applies to all physical product orders placed through our website and eCommerce store, including:

  • individual consumer purchases of the WORK-SELF Ritual Kit and restock items;

  • physical products included as part of a consumer membership or subscription; and

  • bulk physical product orders placed by Enterprise Customers for distribution to their employees or programme participants.

Digital products and SaaS platform access are delivered electronically and are not subject to this Policy. See Section 3 for digital delivery terms.

Our goal is to provide a transparent, reliable, and well-supported delivery experience for individual customers and enterprise clients alike. If you have questions at any stage, please contact us at orders@work-self.com.


2. Products Covered by This Policy

2.1 Consumer Physical Products

The following physical products are available to individual consumers and are subject to this Policy:

  • WORK-SELF Ritual Kit: the flagship physical product bundle including the journal, clarity card deck, scent anchors, intention tokens, and 90-day roadmap poster, shipped as part of an annual membership or purchased separately.

  • Restock Items: individual consumable components of the Ritual Kit available for repurchase throughout the year.

  • Limited edition or seasonal physical products, as listed on the website at the time of purchase.

2.2 Enterprise Physical Products

Enterprise Customers may order physical products in bulk for distribution to their employees, programme cohorts, or event participants. Enterprise bulk orders are subject to the standard terms of this Policy plus the additional provisions in Section 11. Enterprise bulk order enquiries should be directed to enterprise@work-self.com.

2.3 Products Not Covered

This Policy does not apply to digital-only products, platform subscriptions, API access, coaching sessions, or any other Services that do not involve physical shipment. Delivery terms for digital and SaaS products are set out in the applicable Terms & Conditions and Order Form.


3. Digital Products & Platform Access – Delivery

3.1 Instant Activation

Digital access to the WORK-SELF platform, WORK-SELF tools, Maya AI Career Companion, and any associated digital content is activated instantly upon successful payment. You will receive:

  • an account activation email from WORK-SELF at your registered email address; and

  • immediate in-platform access upon login.

If you do not receive your activation email within 10 minutes of purchase, please check your spam folder before contacting orders@work-self.com. Our support team will manually activate your account within 1 business day of your request.

3.2 Enterprise Platform Provisioning

For Enterprise Customers, platform access is provisioned in accordance with the applicable Order Form. Authorised User accounts will be activated within the onboarding timeline agreed with the WORK-SELF enterprise team. SSO configuration and API credential provisioning timelines will be specified in the implementation plan. For platform provisioning enquiries, contact enterprise@work-self.com.

3.3 Coaching Session Delivery

Coaching sessions booked through the platform are delivered virtually via the platform's scheduling and video infrastructure. Session confirmation and joining instructions are sent by email to your registered address. Physical products associated with a coaching programme are shipped separately under the physical product shipping terms in this Policy.


4. Order Processing & Dispatch Timelines

4.1 Standard Consumer Orders

Consumer physical product orders are processed and dispatched within 1 to 3 business days of payment confirmation. Orders placed after 12:00 GMT on a Friday, or on a UK public holiday, will begin processing on the next business day.

Dispatch Confirmation

You will receive an email notification containing your tracking number and carrier link once your order has been dispatched. If you have not received a dispatch notification within 3 business days of your order confirmation, please contact orders@work-self.com.

4.2 Pre-Order Products

Where a product is listed as a pre-order, the estimated dispatch date will be displayed on the product page at the time of purchase and confirmed in your order confirmation email. Pre-order dispatch dates are estimates and may be subject to change. We will notify you promptly of any material change to a pre-order dispatch timeline.

4.3 Enterprise Bulk Orders

Dispatch timelines for enterprise bulk orders are agreed individually with the WORK-SELF enterprise team and confirmed in the applicable Order Form or purchase order acknowledgement. Standard enterprise bulk order processing timelines are:

  • Orders of up to 50 units: dispatched within 5 business days of confirmed purchase order.

  • Orders of 51 to 250 units: dispatched within 10 business days of confirmed purchase order.

  • Orders of more than 250 units: dispatch timeline to be agreed individually. Contact enterprise@work-self.com to discuss.

Enterprise Customers requiring delivery by a specific date should confirm the required delivery date in writing at the time of ordering. WORK-SELF will endeavour to meet confirmed delivery commitments but is not liable for delays caused by carrier, customs, or Force Majeure Events.


5. Shipping Regions & Estimated Delivery Times

We ship worldwide from the United Kingdom using Royal Mail International Tracked or an equivalent tracked courier partner. Estimated delivery times are calculated from the date of dispatch and are subject to carrier performance, customs processing, and local postal conditions.

Region Estimated Delivery Notes
United Kingdom 1–3 business days Royal Mail Tracked 48/24
Europe (EU & EEA) 5–7 business days Customs delays possible post-Brexit
North America (US & Canada) 7–10 business days Royal Mail International Tracked
Asia 7–10 business days Customs timelines vary by country
Australia & Oceania 7–10 business days Australia Post for last-mile delivery
Africa & Middle East 7–12 business days Extended timelines in some territories
South America 7–12 business days Customs processing may extend timelines

 

All delivery time estimates are from the date of dispatch and represent typical carrier performance. They are not guaranteed delivery commitments. Delays may occur during peak periods (including November to January), during periods of industrial action, or due to customs processing outside our control.


6. Shipping Costs

6.1 Consumer Orders

Shipping costs for consumer orders are calculated at checkout based on:

  • the destination region;

  • the total weight and dimensions of the order; and

  • the carrier rate applicable at the time of dispatch.

The exact shipping cost will be displayed at checkout before you confirm your purchase. No additional shipping charges will be applied after checkout, unless a re-shipment is required due to an address error on your part (see Section 10).

6.2 Free Shipping Thresholds

Free shipping may be offered on qualifying orders above a minimum order value, as displayed on the website and at checkout at the time of purchase. Free shipping thresholds, where applicable, apply to UK domestic orders unless otherwise stated. WORK-SELF reserves the right to amend or withdraw free shipping offers at any time.

6.3 Enterprise Bulk Order Shipping

Shipping costs for enterprise bulk orders are quoted individually and confirmed in the applicable purchase order or Order Form. Costs are calculated based on total order weight, number of shipment destinations, carrier rates, and any special handling or packaging requirements. WORK-SELF will provide a shipping cost estimate within 3 business days of receiving a bulk order enquiry.

Enterprise Customers requiring delivery to multiple addresses (for example, direct-to-employee distribution) should specify all delivery addresses at the time of ordering. Additional per-address charges may apply for multi-destination shipments.


7. Customs, Duties & Import Taxes

All physical products are shipped from the United Kingdom. International orders may be subject to customs duties, import taxes, and other charges levied by the destination country's customs authority upon arrival.

  • Customs duties and import taxes are not included in the product price or shipping cost shown at checkout.

  • These charges are entirely the responsibility of the recipient (whether consumer or Enterprise Customer).

  • WORK-SELF has no ability to predict, calculate, or control customs fees, which vary by country, product category, and declared value.

  • Packages are declared at their full commercial value in accordance with applicable customs regulations. We do not under-declare values or mark shipments as "gifts" to circumvent customs requirements.

EU Customers  Following the United Kingdom's departure from the European Union, all shipments to EU member states are subject to EU import VAT and may be subject to customs duties depending on the declared value of the goods. EU customers are responsible for these charges. We recommend checking the applicable threshold for your country before ordering.

Where a package is refused or undeliverable due to the recipient's failure to pay applicable customs charges, the package may be returned to us or destroyed by customs authorities. We are not liable for packages lost or destroyed as a result of customs non-compliance by the recipient.


8. Order Tracking

All consumer and enterprise physical orders are shipped with a tracked service. Once your order is dispatched, you will receive a shipment notification email containing:

  • your order reference number;

  • your carrier tracking number; and

  • a direct link to the carrier's tracking portal.

Tracking information typically becomes active within 24 hours of dispatch. If tracking does not update within 3 business days of your dispatch notification, please contact orders@work-self.com with your order reference and tracking number and we will investigate with the carrier on your behalf.

Enterprise Customers with bulk orders will receive consolidated tracking information for all packages in the shipment. Where orders are dispatched in multiple batches, separate tracking notifications will be sent for each batch.


9. Missing, Lost & Delayed Parcels

9.1 Significantly Delayed Parcels

If your parcel has not arrived within 5 business days beyond the estimated delivery window for your region (as set out in Section 5), please:

  • check the carrier tracking portal for the latest status update;

  • contact your local postal service or customs office with your tracking number; and

  • if the parcel remains unresolved, contact orders@work-self.com with your order reference and tracking number.

9.2 Lost Parcels

A parcel is considered lost once the carrier has confirmed, following an investigation, that the parcel cannot be located or delivered. If the carrier confirms loss:

  • we will arrange a replacement shipment at no additional cost to you; or

  • where a replacement is not possible (for example, if the product is out of stock), we will issue a full refund in accordance with our Refund & Cancellation Policy.

We cannot accept loss claims for parcels that are shown as "Delivered" by the carrier's tracking system, unless the carrier's investigation confirms misdelivery. In such cases, please also check with neighbours and your local delivery depot before contacting us.

9.3 Parcels Damaged in Transit

If your parcel arrives visibly damaged, please:

  • photograph the outer packaging and damaged contents before unpacking further; and

  • contact orders@work-self.com within 7 days of delivery with your photos and order reference.

We will arrange a replacement or refund at our discretion, in accordance with our Refund & Cancellation Policy. We may require you to retain the damaged goods pending a carrier insurance claim.

9.4 Enterprise Lost or Damaged Orders

For enterprise bulk orders, claims for lost, damaged, or missing parcels must be submitted in writing to orders@work-self.com within 14 days of the expected delivery date. Claims submitted after this period may not be eligible for replacement or compensation. We will investigate promptly and aim to resolve enterprise claims within 10 business days of submission.


10. Address Errors & Undeliverable Parcels

Customers and Enterprise Customers are responsible for ensuring that the delivery address provided at checkout or in a purchase order is complete, accurate, and current. WORK-SELF is not liable for non-delivery resulting from an inaccurate or incomplete address.

If a parcel is returned to us as undeliverable due to an incorrect, incomplete, or refused address:

  • we will contact you using the email address associated with your order to arrange re-shipment;

  • re-shipment will be subject to an additional shipping charge at the then-current rate for your region; and

  • if we are unable to contact you within 28 days of the parcel being returned to us, the order will be treated as abandoned and may be restocked. No refund will be issued for abandoned orders.

If you notice an error in your delivery address after placing your order, please contact orders@work-self.com immediately with your order reference. We will make every reasonable effort to update the address before dispatch, but we cannot guarantee amendments can be made once an order has entered the fulfilment process.


11. Enterprise Bulk Orders – Additional Terms

11.1 Minimum Order Quantities

Enterprise bulk orders for the Ritual Kit and associated physical products are subject to a minimum order quantity of 10 units. Orders below this threshold should be placed through the standard consumer eCommerce store. Custom minimum quantities may apply for bespoke or co-branded product configurations; contact enterprise@work-self.com for details.

11.2 Bespoke & Co-Branded Products

Enterprise Customers may request bespoke packaging, co-branded inserts, or customised product configurations for bulk orders. Bespoke product requests are subject to:

  • a minimum order quantity (to be confirmed based on the specific customisation);

  • a lead time of 6 to 10 weeks from design sign-off to dispatch, depending on the scope of customisation;

  • a separate commercial agreement covering design rights, approval processes, and payment terms; and

  • full pre-payment of the applicable Fees before production commences.

WORK-SELF retains all intellectual property rights in the base product design and components. Custom design elements created specifically for an Enterprise Customer remain subject to the IP provisions in the applicable commercial agreement.

11.3 Multi-Destination Distribution

Enterprise Customers requiring direct-to-employee delivery (where individual Ritual Kits are shipped to multiple employee addresses) must provide a complete, verified recipient address list in the format specified by WORK-SELF at least 5 business days before the required dispatch date. WORK-SELF accepts no liability for non-delivery resulting from inaccurate or incomplete addresses provided by the Enterprise Customer.

11.4 Warehousing & Scheduled Release

For enterprise programmes requiring staged or cohort-based delivery (for example, onboarding kits distributed over multiple months), WORK-SELF can arrange warehousing and scheduled release of physical products, subject to a separate warehousing agreement and applicable storage fees. Contact enterprise@work-self.com to discuss your programme delivery schedule.

11.5 International Enterprise Shipments

For enterprise bulk orders shipped internationally, the Enterprise Customer is responsible for:

  • all applicable customs duties, import taxes, and regulatory clearance in the destination country;

  • ensuring that the product contents comply with any import restrictions or product regulations in the destination country; and

  • providing any additional documentation (such as import licences or customs declarations) required by the destination country's customs authority.

WORK-SELF will provide standard customs documentation (including commercial invoice and packing list) with all international enterprise shipments. Additional documentation requirements should be communicated to enterprise@work-self.com at the time of ordering.

11.6 Enterprise Shipping Insurance

Standard carrier insurance is included with all enterprise bulk shipments, up to the carrier's standard liability limit per consignment. Enterprise Customers requiring higher-value insurance coverage for their shipment should notify WORK-SELF at the time of ordering. Additional insurance costs will be quoted and confirmed before dispatch.


12. Sustainable Shipping

WORK-SELF is committed to minimising the environmental impact of our physical product operations. Our current commitments include:

  • using recyclable and compostable packaging materials wherever possible;

  • minimising packaging volume to reduce carbon emissions from shipping;

  • consolidating enterprise bulk shipments where feasible to reduce the number of individual dispatch journeys;

  • partnering with carriers who offer carbon-offset shipping options; and

  • working progressively towards carbon-neutral shipping for UK domestic orders.

Where a carbon-offset shipping option is available at checkout, we will make this visible to customers. Enterprise Customers interested in sustainability reporting for their Ritual Kit programme (for example, as part of corporate ESG commitments) should contact enterprise@work-self.com.


13. Contact Us

For all shipping and delivery enquiries:

  • Consumer orders & returns: orders@work-self.com

  • Enterprise bulk orders & logistics: enterprise@work-self.com

  • General support: support@work-self.com

  • Phone: +44 7766 092604

  • Post: WORK-SELF Ltd, 138 Liverpool Road, Islington, London, N1 1LA, United Kingdom

  • Website: www.work-self.com

Our support team is available Monday to Friday, 09:00 to 18:00 GMT. We aim to respond to all shipping enquiries within 2 business days.


14. Changes to This Policy

We may update this Policy from time to time to reflect changes in our shipping arrangements, carrier partners, or applicable legal requirements. The updated Policy will be posted on our website with a revised effective date. For Enterprise Customers with active bulk order programmes, material changes to this Policy will be communicated in writing with reasonable advance notice.